Director, Resolution Operations and Practices

Location: Ottawa or Toronto
Competition #: 1151

Would you like to join a dynamic group of professionals that contributes to the stability of Canada’s financial system? If you‘re a team player and an innovative thinker that is energized by solving problems with over 10 years’ experience working at a senior level within insolvency and/or financial institution operations, and have knowledge/experience in any of the following areas, apply today!

  • Extensive experience in insolvency
  • Expertise and broad ranging experience in the Canadian financial system
  • Solid understanding of financial institution operations
  • Management of complex projects
  • Strong people management skills
  • Strong leadership skills

The Director, Resolution Operations and Practices (the ‘Director’) supports the Managing Director, Resolution Preparedness (the ‘MD’) in ensuring the team is ready to operationally execute the resolution of a Member Institution be it via payout and/or non-payout methods. More specifically, the Director is responsible for ensuring adequate controls, processes, and procedures are in place for critical operations performed by the Resolution Preparedness team, leading up to and post-failure, with an aim to delivering enhanced capacity and efficiencies during an intervention process.


  • Supports the MD in executing the resolution of a CDIC Member Institution leading up to and in the event of a failure. Ensures policies and procedures are in place and Resolution Preparedness is ready to effectively protect depositors and the broader financial system. Specifically, develops, maintains, and executes operational processes and controls pertaining to CDIC’s intervention readiness for a payout of insured deposits in each coverage category and, alongside the Director, Resolution Legal and Transactions, for operational elements of non-payout resolution tools.
  • Works together with the Director, Resolution Legal and Transactions and the Director, Resolution Communications and Initiatives to ensure a coordinated approach (to enhance readiness during business as usual and during times of crisis) in drafting the Liquidator Nomination Agreement and working with the proposed/actual liquidator in a failure scenario from an operational perspective. Leverages prior expertise in insolvency in dealing with a proposed liquidator to provide input into operational elements of relevance to Resolution Preparedness in the liquidation plan. Alongside the Director, Resolution Legal and Transactions, coordinates the activities of the liquidator in a payout to ensure control over essential decisions that affect the payout outcome and to direct relevant decisions for approval to the MD, Senior Executive, and CDIC Board as appropriate. Post-failure, provides operational input/support to the liquidator as required and reports on developments/progress to the MD and SVP, Resolution Division.
  • Oversees Member Institution readiness work which can include data quality assessments, compliance testing, preparatory examinations, special examinations or payouts as required, and overseeing standby agents and/or other resources called upon to assist CDIC in resolving the failure of a Member Institution. Provides support/assistance to the Director, Resolution Communications and Initiatives in maintaining relationships with standbys and keeping them informed on CDIC’s Resolution Preparedness issues under business-as-usual and in crisis.
  • Leads the operational design of enhancements to reimbursement processes for different categories of insured deposits. Ensures key controls are in place and processes are documented and kept current, relevant, and useful to the team. Provides input/support as the operational/business lead in CDIC’s multi-year initiative to modernize payout systems, capabilities, and processes. In doing so, works closely with IS and external parties as required to provide clarity, assess RFPs, testing, etc.
  • Oversees ongoing maintenance of current systems/process gaps list from an operational/business perspective and coordinates plan of action to close gaps together with Information Systems.
  • Alongside the Director, Resolution Legal and Transactions, provides input on execution issues which may arise in a potential non-payout resolution as considered in mid-size resolution plans (in their development and maintenance phases). Works closely with Resolution Planning as required.
  • Ensures preparation of reports on the status of an intervention, the results of Preparatory Examinations and payouts for use by CDIC’s Executive and the Board of Directors.
  • Develops and/or maintains policies and procedures to support CDIC’s intervention processes.

Qualifications and Experience

  • Graduate/undergraduate degree (in business, finance, accounting, or relevant field).
  • 10 years of experience working at a senior manager level (at a minimum) within a financial institution, bank regulatory agency, accounting firm (with exposure to bank audits considered an asset), or insolvency firm.
  • Essential: extensive experience in insolvency (working with external liquidators, recovery). Insolvency experience in financial services is considered an asset.
  • Experience in one or more of the following is considered an asset: deposit data and systems, bank audits, asset valuations, mergers and acquisitions, financial restructurings, and creating operational policies, procedures, and controls related to operations.
  • Demonstrated ability to perform under and lead a team through a crisis event/high-pressure situation is essential.
  • Project management and/or business transformation experience is considered an asset.


  • Strong leadership skills with the ability to participate at a senior level in CDIC Corporate matters and support the resolution leadership team in key initiatives;
  • Strong people management skills
  • Communication (excellent written and verbal communication skills are essential)
  • Leadership 
  • Adaptability
  • Initiative/ Innovative Thinking

Conditions of Employment/Security Clearance: Level II, Secret
Language Requirements: Bilingual BBB (Candidates not meeting language qualifications will be required to successfully complete second official language training within two years of appointment)

Important Notes:

  1. One permanent position is currently available, and a pool of pre-qualified candidates may be established to staff future similar positions within CDIC with various tenures, and bilingual linguistic profiles.
  2. Due to Canadian immigration regulations, we can only consider applications from Canadian citizens or other individuals legally entitled to work in Canada and obtain necessary security clearances. Please indicate in your cover letter the reason for which you are entitled to work in Canada:
  3. Canadian citizenship, permanent resident status or work permit.
  4. CDIC is a federal agency (separate employer) and does not fall under the Public Service Employment Act.
  5. CDIC is committed to Employment Equity and encourages the equitable participation of all Canadians. If your application is retained and you require any special accommodation during the selection process please advise us. Information received relating to accommodation measures will be addressed confidentially.
  6. If you are interested in joining a dynamic and growing team that contributes to the stability of Canada’s financial system and meet the required qualifications we invite you to forward your résumé and covering letter describing how you could contribute to our organization at
  7. Please quote competition #1151.
  8. We would like to thank all candidates who apply however, only those selected for an interview will be contacted.